SNAP Tech

Are you a current SNAP authorized retailer having an issue with your EBT equipment? These resources will walk you through the steps to getting back up and running.

Broccoli Illustration

Having issues with your EBT equipment?

Troubleshoot

Troubleshoot

Call Customer Service

If that doesn't work: Call Customer Service for your EBT Equipment Provider and/or Third Party Processor

Use Manual Vouchers If Necessary

If you are still unable to get your machine up and running, use manual vouchers:
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Form, Report, Template
08 Jan 2026

FAB Retail Initial Store Data Request

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Contacts & Resources, Template, Toolkits & Guides
08 Jan 2026

FAB Retail Monthly and Annual Data Asks

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Website
08 Jan 2026

SNAP Healthy Food Retailers Information

Visit Website
Contacts & Resources
15 Jan 2025

EBT Equipment Customer Support Numbers

Third party processor and EBT equipment customer service numbers.

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Printable
14 Jan 2025

Manual Vouchers

Use manual vouchers to receive and redeem SNAP EBT benefits if you lose power or your machine goes offline unexpectedly.

Download
Toolkits & Guides
14 Jan 2025

Low Tech Solutions for Emergencies

Tips for keeping operations and transactions low tech during an emergency or disaster.

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Toolkits & Guides
14 Jan 2025

SNAP Tech Support by Outlet Type

This guide offers helpful information for getting authorized to accept SNAP/EBT.

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Contacts & Resources
14 Jan 2025

SNAP Tech Support Useful Contacts

Useful numbers and sites as you navigate SNAP authorization and implementation at your farm or market.

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Toolkits & Guides
14 Jan 2025

SNAP/EBT Manual Voucher Guide

It is important to know how to correctly complete and enter manual vouchers on your specific equipment. Learn how and when to use manual vouchers.

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Toolkits & Guides
14 Jan 2025

Troubleshooting Your EBT Equipment

Having issues with your EBT equipment? Use this guide to troubleshoot before calling customer service.

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